We make every effort to get your order to you ASAP. Our items are hand-poured in our California studio. We produce candles in small batches to ensure maximum quality. We ship all orders within 2-3 business days of receiving your order.
Our standard shipping method is USPS First Class Mail OR USPS Priority Mail. We offer flat rate shipping up to $60, and free shipping for all oders over $60. Orders going to PO Boxes, Alaska, Hawaii, Puerto Rico. US Virgin Islands, Guam, APO and FPO addresses are sent via USPS Mail. We sometimes use parcel consolidators that transport the parcel via a courier (UPS, UPS or DHL) for most of the distance, then "hands off" the package to USPS for "last mile" delivery. Your packages are always trackable.
Special note about flat rate shipping charges: Our international shipping charges are designed to make it easy for you to shop, knowing that whether you purchase one item or 10, the shipping charge will not exceed a certain amount. When you purchase very small and lightweight items, we can ship it inexpensively, saving you money on shipping costs.
International transit times vary, depending on the destination country. Please also note that international shipments are often slowed down by customs inspections.
For all international orders, customers are responsible for paying the customs and import duties. Four Twigs LLC does not charge, nor collect customs and duties and as such cannot determine in advance what these fees will be. For more information, please contact your local customs office, as customs duties and charges are paid to the government of the receiving country.